Since 2014, unemployment insurance reforms and their possible corrective measures have been piling up without the executives, legislators, and where applicable the social partners, having anticipated the extent to which this chronic instability increases the distress of job seekers. job.
Already the vast majority of unemployed French people have resigned themselves, as DARES recently highlighted, to receiving a return to employment allowance (ARE) from Pôle Emploi (renamed France Travail), without understanding the subtle calculation. . But the formidable 2023 report coordinated by the national mediator of France Travail, Jean-Louis Walter, goes further: it reveals the Kafkaesque difficulties that thousands of them must overcome, bogged down in incredible and petty administrative meanders.
“ Regulations can never foresee everything, Walter writes. The opposite is an illusion and the rigidity of the texts regularly traps those whose situation does not fall within the fixed framework. »
In fact, in 2023, its teams still processed 52,464 files, for as many requests and calls for help from unemployed people, in a tense human context. “ The demands are becoming more and more demanding and protesting. Everyone comes to mediation with their own truth, their convictions, reinforced by reading simplistic solutions gleaned from social networks, which makes the other's truth increasingly difficult to grasp, even before accepting it. », alerts the former trade unionist from the CFE-CGC.
Prime Minister Gabriel Attal wants to reform unemployment insurance once again? Here are nine subjects highlighted by the national mediator, on which the executive must work to improve the care of job seekers.
1) Recharging your unemployment rights, now a headache
